Committed to dental excellence.
Complaints
If for any reason members of the team have not met your expectation from the dental service, we very much want to know about your experience and feelings. We have an in-house complaints process led by a Patient and Personnel Manager. Please write to us addressing to the Patient Manager.
IMPORTANT POLICIES- PATIENT INFORMATION
Patient Acceptance Policy
Please find here the policy on accepting our patients and constitutes our terms and conditions.
Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.
Practice Information Leaflet
Our latest practice information leaflet is published here
Fees and Payments Policy
Patient charges are explained to you by the dentist at the outset. We discuss treatment options including costs, and agree treatment plans. Payments policy is found here.
Quality Assurance
We aim to meet high standards in providing your dental treatment and with excellent experience
Children and Adult Safeguarding
Safety of our patients is a primary consideration and as health care professionals we are duty bound in contributing to the safeguarding the vulnerable members of our society be they children or adults. The safeguarding lead may need to report safeguarding concerns to the relevant authorities.
Harassment by Patients
The practice is committed to providing a safe working environment to all members of the team. We therefore do not tolerate verbal/physical abuse that is consistent with policy in the wider NHS. We may report inappropriate behavior or actions to relevant authorities
Confidentiality
You can trust us with personal and sensitive information and your trust is important to us. Our team are instructed and trained to respect confidentiality of patients
Data Protection / Information Security
Dental records are kept secure in the practice and our staff are trained to follow strict instructions in patient data secure
Equality and Diversity Policy
We follow the legislation concerning equality and diversity and details are found here
Regulation
The GDC
The GDC
The GDC
Our Dentists, Hygienists and Dental Care Professionals (nurses who have completed training) are registered with the General Dental Council. The professions regulator website is found at https://www.gdc-uk.org/
The CQC
The GDC
The GDC
Dental Practice Service is regulated by the Care Quality Commission. The last report can be found at
https://www.cqc.org.uk/location/1-188013049 Please be reassured that we have a continuing programme for wide ranging compliance